In-House Insights with... RBS
If you don’t think legal teams are likely to be at the forefront of service design and customer-centric thinking, you need to take a trip to Edinburgh with this box set.
The legal team at RBS talk through how they approach innovation, design thinking, and building a culture of coaching and collaboration. They share a particular focus on new technologies and how lawyers, who work alongside commercial teams on new products and partnerships, need to be empathetic and work with ambiguity. If you’re looking to get the best out of your team and empower lawyers at all levels to collaborate with the business, check out these episodes.