In-House Insights with... RBS

If you don’t think legal teams are likely to be at the forefront of service design and customer-centric thinking, you need to take a trip to Edinburgh with this box set.

The legal team at RBS talk through how they approach innovation, design thinking, and building a culture of coaching and collaboration. They share a particular focus on new technologies and how lawyers, who work alongside commercial teams on new products and partnerships, need to be empathetic and work with ambiguity. If you’re looking to get the best out of your team and empower lawyers at all levels to collaborate with the business, check out these episodes.

Building a Culture of Coaching
Victoria Marr, Phil Hall and Emma WilkinsonRBS

Building a Culture of Coaching

How can building a culture of continuous coaching and feedback help to get the most...

Innovation & Mindsets
Marliese Perks, Oonagh Macdonald and Leigh KirkpatrickRBS

Innovation & Mindsets

How do you encourage lawyers to be curious? Why should you embrace your artistic side?...

Design Thinking for Legal Teams
Craig Allan and Kristiina TorkkelRBS

Design Thinking for Legal Teams

We are spending increasing time talking about design thinking for lawyers. But where can you...

Top Three Tips for Advising on the Next Big Thing
Leigh Kirkpatrick and Phil HallRBS

Top Three Tips for Advising on the Next Big Thing

Leigh Kirkpatrick and Phil Hall share their top tips for in-house counsel who are advising...