Crafty Counsel

    A Lawyer's Guide to... User Experience

    Peter KearneyTwinkl Educational Publishing

    Posted a year ago

    About

    How do you understand your client’s anxieties, frustration and joy? User experience: the concept at the heart of better service design.

    Peter Kearney introduces the core concepts, in 90 seconds. Peter is General Counsel at Twinkl Educational Publishing and a Coach for lawyers.