Crafty Counsel

    Design Thinking for Legal Teams

    Craig Allan and Kristiina TorkkelRBS

    Posted a year ago


    We are spending increasing time talking about design thinking for lawyers. But where can you find an example of a legal team talking about what steps they’ve taken to thoughtfully and rigorously deploy design thinking in their work?

    Craig Allan, Senior Legal Counsel at RBS, and Kristiina Torkkel, Senior Innovation Designer at RBS, take ten minutes to talk through the five phases of design thinking and how those apply to legal teams and projects, such as contract automation and designing training from panel law firms. The duo finish up with a discussion of user testing and why it’s important to keep iterating.