Crafty Counsel

    FAQs (and how to avoid them sucking your time)

    Electra Japonas, James Croyston and Lucy PowellThe Law Boutique, Docspark solutions and Opus Talent Solutions

    Posted a month ago
    FAQs (and how to avoid them sucking your time)

    About

    “A huge proportion of my time is spent dealing with queries that have been asked before.”

    How do sole counsel and small teams address the tidal wave of repeat questions that growing businesses can throw off? How do you rise above the day to day and win time to add value on the strategic work?

    Electra is joined by James Croyston, a former General Counsel and now founder of Manila-based DocSpark Solutions, and Lucy Powell, General Counsel of Opus Talent Solutions and Founder of Uno, a network for sole counsel and lawyers in small teams.

    The team discuss legal FAQ guidance notes for the business, tech solutions, internal training, and designing the “user journey” for your internal clients’ interaction with legal. Don’t miss out on their top tips for user journey design at the end!