Crafty Counsel

    Measuring Law Firms with KPIs

    John RowlandNetwork Rail

    Posted 2 years ago


    John Rowland, Head of Legal (Regions) at Network Rail, talks through how his legal team designs and deploys KPIs to measure the performance of the law firms in its panel and to drive improvements. He also explains how KPI performance is linked into Network Rail’s legal fee arrangements - incentivising firms to deliver against the KPIs.