Clients have the power, so why don’t they make law firms drive real change?
As part of July’s theme of “What Clients (Really) Want”, Ben speaks with Alex Hamilton. Alex covers the perniciousness of incentives, why the billable hour infects everything, innovation theatre - and whether General Counsel really want things to be any different. After all, genuine innovation requires both client and adviser to want change and take some risk.
If you’re a client and you want to get more from the legal services you’re paying for, start here. If you’re in a law firm, you might want to take a look at Alex’s perspective on incentives and the importance of building relationships.