How can building a culture of continuous coaching and feedback help to get the most out of your legal team? Victoria Marr, Phil Hall and Emma Wilkinson, all Legal Counsel at RBS, talk about the techniques they’ve been adopting. The team pay particular attention to pre-emptive coaching (for example to prepare for a negotiation) and non-hierarchical feedback.

This box set was filmed on location at RBS HQ in Edinburgh, as part of Crafty Counsel’s In-House Insights series.