Alice Stephenson may today be the founder of one of Europe’s leading boutique firms, but she didn’t feel that big when she shredded her client’s signed deal documents early on in her career. The point is, we all make mistakes – some things that feel life-shattering at the time are just a funny anecdote years later.

Alice reflects on why lawyers hate mistakes, why it’s so important to build a tolerant and supportive culture, and the steps she’s made to do that at her own firm.