Rob Booth, General Counsel at The Crown Estate, is joined by Daisy Reeves, Partner at Bryan Cave Leighton Paisner, to discuss: what makes a good customer?

As Daisy observes, in-house teams don’t tend to organise meetings with their legal panel to give feedback on what the customer can be doing better. But this was exactly what the team at The Crown Estate did. Rob and Daisy discuss what makes a great customer of legal services, why it matters, and why open and frank feedback and deliver a much more valuable relationship for all parties.