Why should you think about your mother when giving legal advice? How do you get the best out of the law firm / General Counsel relationship? In the first of a periodic series on the subject, Crafty Counsel interviews Ian Jones, the author, legal commentator, and former General Counsel at Truphone and other organisations.

Ian shares his views on law firm lawyers needing to be emotionally intelligent, on the difference between cost and value, what makes a successful secondment – and why his law firm pet hate is the “six pack”. If you work in a law firm and want to make sure you’re speaking your client’s language, or if you instruct law firms and want to get the best from them – you can’t miss this.