“You have to be careful… Sometimes customers describe that they want one thing, when in reality they need something else.”

In this series of short-burst interviews, the team at Clifford Chance Applied Solutions reflect on the legal tech product development process. How do you build a product that customers want?How do you ensure that the legal content is accurate and reliable? How do you protect customer data and the security of the product? And… where do new product ideas come from?