Richard Crabb (Global Head of Commercial Technology & Innovation at HSBC) speaks with Stephanie Hamon about external resource management.

Including how important it is to get the basics right. Plus, highlighting the need for law firms to move beyond providing only traditional legal services to offering support in a more well-rounded way, addressing the ever evolving complex nature of in-house teams’ challenges.

Legal Ops…Real Stories is a series in which Stephanie Hamon ((Head of Legal Operations Consulting, Norton Rose Fulbright) interviews senior in-house legal team members about legal operations.