“The FCA will not thank you if the first it hears of your crisis is on Twitter.”

When should you start thinking about crisis management? Now. Not when you’re in the middle of a crisis.

In the latest episode of our special series on challenger banks in partnership with Linklaters, Rachel Barrett, Elenor Parkhouse and Sara Cody talk through the key areas to address in the first 72 hours of any crisis and the areas you should be thinking about in your crisis management plan (and if you don’t have a plan, now is a good time to get one!)

Thanks to the support of Linklaters which has allowed us to make this series publicly available!