What do you do if you inherit a demoralised and under-performing legal team? How do you inspire your team on a successful transformation? And why should lawyers “own the moan”?

Kerry Phillip, Legal Director at Vodafone Business, talks through the transformation journey that culminated in their legal team winning the FT Innovative Lawyer’s In-House Team of the Year in 2017. Kerry charts the journey from “meltdown” through to today and explains the four pillars of people, tools, process and communication that turned the team around.