Where is the line between preparation and coaching? How can legal teams reduce the emotional and practical burden on witnesses who are either still working in or who have left the business? And how do you deal with the over-confident and under-prepared?

Keith is joined by Elizabeth Montpetit, who is dual Canadian-English qualified and a Managing Associate at Mishcon de Reya, who focuses on International Arbitration. Elizabeth talks through her top tips, which have included taking witnesses to see the hearing room after hours to visualise where they will deliver their evidence.