“It’s the way things are done around here.” What does culture mean and how do you foster an appropriate culture in a regulated environment? Culture is now firmly on the business agenda, especially for regulated financial services businesses.

As part of our on-going Challenger Banks series in partnership with Linklaters, Jillian Naylor and Sarina Williams talk through how the FCA looks at culture, what businesses can do to promote psychological safety and some specific top tips in relation to whistleblowing.