Why is the legal operations journey like eating an avocado? Hint: there’s a tough bit; and easy bit; and then a really hard bit.

Maurus Schreyvogel is the Chief Legal Innovation Officer at Novartis AG. His perspective is that applications like e-billing and matter management are actually straightforward to get adopted when compared with technology that touches on the tough inner core of substantive day to day legal work. Maurus offers his tips on how to get into the stone of the avocado – and (skip to chapter two in the video) on Novartis’ approach to embedding a contract management system.